Delivery Information Policy

Applicable to all orders shipped within the UAE (high-value and low-value items)

1. Scope

1.1. This policy covers delivery terms for both high-value (e.g., electronics, jewelry, premium appliances) and low-value (e.g., everyday groceries, toiletries) items purchased via our e-commerce platform.
1.2. All references to “we,” “us,” or “our” refer to [Your Company Name], and “you” or “your” refer to the customer.

2. Definitions

• High-Value Items: Products with a unit price above AED 1,000.

• Low-Value Items: Products with a unit price of AED 1,000 or below.

• Business Days: Sunday through Thursday, excluding UAE public holidays.

3. Delivery Zones

• Zone A (Major Cities): Dubai, Abu Dhabi, Sharjah — standard delivery available.

• Zone B (Other Emirates): Ajman, Ras Al Khaimah, Umm Al Quwain, Fujairah — standard delivery available; may incur additional transit days.

• Zone C (Remote Locations): Certain rural or desert areas — delivery by special arrangement; additional fees may apply.

4. Order Processing

• 4.1. Low-Value Items: Processed within 1–2 business days.

• 4.2. High-Value Items: Processed within 2–3 business days (includes quality checks and insurance).

• 4.3. Orders placed on Thursday afternoon, Friday, Saturday, or UAE public holidays begin processing on the next business day.

5. Delivery Timeframes

• Standard Delivery:

  • 2–4 business days (Zone A)

  • 3–6 business days (Zones B & C)

• Express Delivery: Next business-day delivery (Zone A only).

• Same-Day Delivery: Orders before 12:00 PM (noon), Sunday–Thursday (Zone A, availability dependent).

6. Delivery Methods

6.1. Low-Value Items:

• Delivered via regular courier partners.

• Leave-at-door option available if authorized at checkout.

6.2. High-Value Items:

• Signature required on delivery.

• Shipped with insured, tracked couriers.

• Optional inside-delivery and assembly (extra charge).

7. Delivery Fees

• Calculated based on zone, value, and delivery speed.

• Shown clearly at checkout.

• Free Standard Delivery:

  • Orders over AED 250 (Zone A)

  • Orders over AED 500 (Zones B & C)

• Additional charges for express, same-day, or special handling.

8. Address and Contact Information

• 8.1. Provide full address (building, floor, unit, landmarks).

• 8.2. Valid UAE mobile number is required.

• 8.3. To update address, contact support within 2 hours of order confirmation.

9. Proof of Delivery

9.1. Low-Value Items:

• Photo evidence if leave-at-door option is used.

9.2. High-Value Items:

• Signature required.

• For office deliveries, authorized company representative signature is acceptable.

10. Delivery Issues & Claims

• 10.1. Inspect all items upon receipt.

• 10.2. Report within 24 hours:

  • Damaged or defective items

  • Missing items

  • Wrong items

• 10.3. Provide order number, photos, and courier details.

11. Liability & Insurance

• Low-Value Items: Risk transfers to you upon delivery confirmation/photo evidence.

• High-Value Items: Fully insured from dispatch to your signature. Loss/damage in transit = full refund or replacement.

12. Special Circumstances

• Public Holidays: Delivery may be delayed; notice will be sent via email/SMS.

• Severe Weather: Expect possible delays (e.g., sandstorms, floods).

• COVID-19 & Health Measures: Contactless delivery available (opt-in at checkout).

13. Amendments

We may update this policy at any time. The latest version will always be available on our website under “Delivery Information.”